Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.

Responsibilities:
• Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.
• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.
• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.
• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.
• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.
• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.
• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.
• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.

Qualifications:

• Working knowledge of Windows client operating systems and standard business applications, including Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Familiarity with Microsoft Azure fundamentals and general cloud-based IT services.
• Experience supporting Microsoft 365 administration, including users, licensing, mailboxes, collaboration tools, and file-sharing platforms.
• Understanding of Microsoft Intune and endpoint management concepts such as device enrollment, configuration profiles, compliance policies, and software deployment.
• Ability to troubleshoot hardware, software, access, connectivity, performance, and endpoint security issues in a user support environment.
• Basic knowledge of Active Directory, permissions, group policies, and foundational network troubleshooting.
• Strong documentation, verbal communication, and written English skills with a consistent customer-focused approach.

Compensation

$75,000.00-$90,000.00 Yearly

About Us

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