Accounts Receivable Clerk

We are looking for an Accounts Receivable Clerk to join a healthcare-focused organization. This is a contract basis with the potential for a permanent position. This position supports customer account operations by addressing billing-related questions, resolving service concerns, and ensuring account activity is documented accurately. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage follow-up tasks efficiently in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries related to services, billing questions, dispatch matters, and general account issues with professionalism and accuracy.

• Follow through on open account matters promptly to ensure questions, disputes, and service-related concerns are resolved in a timely manner.

• Investigate customer complaints, determine appropriate next steps, and work toward effective resolutions that support a positive customer experience.

• Record customer interactions, feedback, and account updates in the appropriate system to maintain complete and accurate documentation.

• Review invoices and billing statements with customers, clarify charges, and explain account details as needed.

• Process account updates such as adjustments, refunds, credit card transactions, and speed pay payments in accordance with established procedures.

• Assess cancellation requests, attempt to retain accounts when appropriate, and complete service termination steps when retention is not possible.

• Arrange for the pickup of retained equipment following account closure and coordinate related administrative actions.

• Direct incoming calls to the appropriate department or team member and manage supporting correspondence through scanning and filing.

• Perform additional administrative or account support duties as assigned to meet department needs.

Qualifications:

• Experience in accounts receivable, billing support, or customer account administration.
• Working knowledge of billing functions, customer invoices, and outstanding invoice follow-up.
• Ability to communicate clearly with customers while handling complaints, payment questions, and account concerns.
• Strong attention to detail with the ability to document account activity accurately and maintain organized records.
• Experience processing financial transactions such as refunds, payment postings, or account adjustments.
• Comfortable managing multiple priorities, responding to inbound calls, and completing follow-up tasks on schedule.
• Proficiency with standard business systems and office tools used for account documentation, payment processing, and file management.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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