Customer Experience Specialist

We are looking for a Customer Experience Specialist to support a major non-profit conference in Charlotte, North Carolina through a Contract assignment. This position plays a key role in creating a welcoming and organized attendee experience by assisting with event materials preparation and on-site registration services. The ideal candidate is dependable, detail oriented, and comfortable interacting with guests while handling repetitive tasks with accuracy and care.

Responsibilities:
• Prepare conference tote bags before the event by removing packaging materials, organizing distributed items, and placing completed bags in designated storage bins.
• Work closely with event staff to assemble attendee materials efficiently while maintaining quality and consistency throughout the packing process.
• Support conference check-in operations by guiding attendees through kiosk registration and assisting with badge pickup.
• Verify attendee identification against registration records before distributing badges and lanyards.
• Provide courteous, clear communication to attendees and respond calmly to basic questions during busy registration periods.
• Follow assigned timekeeping procedures by checking in at the start of each shift and checking out before leaving the venue.
• Maintain punctuality for scheduled shifts and return from breaks promptly to ensure smooth event coverage.
• Adhere to role-specific dress expectations, including casual attire for pre-event assembly work and business casual clothing for registration assignments.
• Prepare for each shift by bringing any necessary personal essentials and planning transportation to arrive on time.

Qualifications:

• Previous experience in customer service, guest support, event registration, or a similar attendee-facing role is preferred.
• Strong verbal communication skills with the ability to interact professionally and respectfully with a diverse group of participants.
• Comfortable using tablet-based kiosks, scanners, and multiple browser-based systems as part of the registration process.
• Able to perform repetitive hands-on tasks accurately and efficiently in a team-oriented environment.
• Reliable attendance, punctuality, and ability to follow established shift and timekeeping procedures are required.
• Must be able to remain organized and composed in a fast-paced conference setting.
• Ability to follow dress guidelines and wear closed-toe or otherwise approved comfortable footwear based on assignment type.
• Experience handling customer questions, email or internal communications, and general service-related concerns is a plus.

Compensation

$19.95-$23.10 Hourly

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