Customer Success Specialist

We are looking for a Customer Success Specialist to join an insurance organization in Omaha, Nebraska for a Long-term Contract opportunity. This onsite role is suited for a service-focused individual who can handle customer inquiries with care, document interactions accurately, and work across teams to resolve issues efficiently. The position also supports reporting needs, process improvement efforts, and additional operational projects as business needs evolve.

Responsibilities:

• Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns.

• Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery.

• Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation.

• Support timely communication standards and help prepare information used for management reporting and operational analysis.

• Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience.

• Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs.

• Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership.

• Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment.

Qualifications:

• At least 2 years of customer service, call center, or related support experience in a fast-paced environment.
• Associate degree from an accredited college or technical school preferred.
• Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams.
• Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry.
• Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly.
• Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables.
• Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks.
• Spanish language skills are strongly preferred.

Compensation

$23.75-$25.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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