Product Engineer (AI) - Operations

Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Operations team is growing and looking for  Product Engineer (AI)- Operations  to join us!

We hire in the following states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Medbridge is establishing an AI Operations team to lead the integration of AI across our company and workflows. As a Product Engineer, you will own features end-to-end; rather than receiving pre-specified tickets, you will partner directly with our Head of Operations to scope problems, design solutions, and execute at speed. Operating at the intersection of AI, product development, and full-stack engineering, you will build and ship impactful tools in a high-ownership, high-judgment environment. This role requires moving quickly, making decisions with incomplete information, and transforming ambiguous problems into finished products.

We are embedding AI into the core of our development process and product capabilities. Our engineers utilize AI throughout their workflows to reach real patients and clinicians. If you want to build alongside a team that treats AI as a first-class tool rather than a novelty, this is the place.

In this role you will:

• Own stakeholder relationship across Medbridge’s executive team, working with them to find the problems and AI enabled solutions that can expedite, or remove, the current blockers in the business.
• Design, build, and ship AI-powered features across our internal teams, from the user interface to the backend services and AI workflows behind it.
• Build full-stack applications using AI-native engineering workflows and tools such as Claude, Cursor, Codex, and OpenAI and Anthropic APIs.
• Develop APIs, backend services, and automation pipelines that support intelligent product capabilities and production-ready deployments.
• Apply software engineering, DevOps, and MLOps best practices to the testing, deployment, monitoring, evaluation, and optimization of AI solutions.
• Partner closely with our Product and Engineering teams to turn ambiguous goals into scalable internal products.
• Use AI tooling throughout your workflow (coding, code review, testing, and planning) and help push the team’s adoption forward.
• Research emerging AI technologies, LLM implementation patterns, and modern product engineering frameworks, and bring what works back to the team.
• Instrument what you ship and use usage data and evidence to decide what to build, fix, or kill next.

What you will need to succeed:

• 2+ years of professional experience in software engineering, product engineering, or full-stack application development.
• Hands-on experience delivering real AI-powered applications in production using tools such as Claude, Cursor, Codex, OpenAI, Anthropic, or similar AI development platforms.
• Practical experience integrating LLMs: prompt engineering, AI agents, generative AI workflows, or RAG architectures.
• Strong full-stack fundamentals with proficiency in a modern language such as Python, TypeScript, or JavaScript, and a track record of building and deploying production-grade applications.
• Product instinct: you ask who the user is and what they actually need before writing code, and you push back on solutions that miss the point.
• A bias toward shipping and learning over endless planning, balanced with the judgment to know when something needs more care.
• Genuine enthusiasm for using AI to work better and faster, and the discernment to know where it helps and where it does not.
• Clear written and verbal communication. You can explain a tradeoff to an engineer and the same tradeoff to a non-engineer.
• Comfort with ambiguity and a track record of owning outcomes, not just tasks.

Nice to Have

• Experience building evals or quality harnesses for LLM-based systems, and designing agent loops, tool integrations, or guardrails.
• Familiarity with vector databases, embeddings, semantic search, or orchestration and AI workflow automation frameworks.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and containerization and deployment technologies such as Docker and Kubernetes.
• Strong product design instincts and the ability to produce a clean, usable interface without a dedicated designer.
• Experience in healthcare, healthtech, or another regulated or high-trust domain.
• A history of raising the bar on engineering practices: testing, review, observability, or team tooling.

Our Values:

Excellence: A job worth doing is a job worth doing RIGHT.

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude: Our goals are big. Our dedication is bigger.

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service: We work for something more important than ourselves.

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi-disciplinary, data-oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: $150K- $160K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. 

Please note: Due to reports of phishing, we're requesting that all Medbridge applicants apply through our official careers page at . All official communication from Medbridge will come from email addresses ending with @medbridge.com.

Medbridge is the leading digital platform for healthcare organizations and practitioners committed to improving the lives of patients and the clinicians who serve them. We combine education, patient engagement, and data into a single platform that helps healthcare teams deliver better outcomes at scale. Our software is used by hundreds of thousands of clinicians and reaches millions of patients.

Equal employment opportunity, including veterans and individuals with disabilities.

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