Customer Service Representative

We are looking for a Customer Service Representative to support customers from our Elk Grove Village, Illinois location in a fast-paced service environment. This Long-term Contract position is ideal for someone who brings strong communication skills, accuracy in order processing, and a customer-focused approach to every interaction. The person in this role will handle inbound inquiries, assist with quotes and billing questions, and provide dependable follow-up to help ensure a positive customer experience.

Responsibilities:
• Respond to incoming customer calls and messages with professionalism, providing timely support for product, service, and account-related questions.
• Process customer orders with a high level of accuracy, ensuring details are entered correctly and documentation is maintained.
• Prepare and share quotations based on customer requests, while clarifying pricing, availability, and related service information.
• Manage a mix of inbound and outbound communication to address follow-ups, resolve open issues, and keep customers informed.
• Investigate customer concerns involving complaints, billing matters, or post-sale questions and work toward practical resolutions.
• Coordinate with internal teams to support service delivery and help maintain smooth communication throughout the customer lifecycle.
• Use ERP and other office systems to update records, track requests, and monitor order and account activity.
• Provide administrative support related to customer accounts, including documentation, status updates, and routine correspondence.

Qualifications:

• At least 3 years of experience in customer service, call center support, or a similar client-facing position.
• Demonstrated ability to manage inbound calls, customer inquiries, and order entry in a fast-moving environment.
• Experience handling billing questions, customer complaints, and post-sales support with professionalism and sound judgment.
• Familiarity with preparing quotations and supporting customers through the sales and service process.
• Working knowledge of ERP systems and standard administrative office tools.
• Strong verbal and written communication skills with careful attention to accuracy and detail.
• Ability to prioritize multiple tasks, stay organized, and follow through on customer needs effectively.

Compensation

$20.59-$23.84 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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