Customer Service Representative

We are looking for a Customer Service Representative to deliver attentive, solutions-focused support for customers in Wall Twp, New Jersey. This position plays an important role in managing order-related requests, answering product questions, and helping create a positive experience across every customer interaction. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset suited to a fast-moving business environment.

Salary:

$20 - $24 / Hour

Benefits:

MDV, PTO, 401k

Responsibilities:

• Manage customer interactions across multiple service channels, including order coordination, shipment status updates, issue resolution, pricing clarification, order acknowledgements, and post-sale follow-up.

• Build strong working knowledge of product offerings in order to provide accurate guidance and respond confidently to customer questions.

• Partner with internal teams to address service concerns efficiently and help ensure a smooth, high-quality customer experience.

• Monitor recurring customer questions and service patterns, then share insights that support improvements to products, processes, and overall service delivery.

• Develop positive relationships with both new and existing customers by communicating professionally, listening carefully, and responding with empathy and accuracy.

• Prepare and distribute sales support resources, including training content and customer-facing tools that assist sales and marketing efforts.

• Represent the company and its brands consistently by following communication standards, service policies, and brand expectations in every interaction.

Qualifications:

• 3+ years of experience in customer service or a closely related support role.

• Strong verbal and written communication skills with the ability to build trust and handle customer concerns professionally.

• Demonstrated ability to maintain customer satisfaction while managing shipments, support requests, and service-related issues.

• Familiarity with customer service terminology and practices within the tabletop industry.

• Solid analytical, organizational, and problem-solving skills with close attention to detail.

• Comfortable working in a fast-paced, sales-driven environment with shifting priorities.

• Proficiency with Microsoft Office applications.

• Bachelor’s degree preferred.

Compensation

$41,600.00-$49,920.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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