Customer Service Returns Associate

We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently.

Responsibilities:

• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.

• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.

• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.

• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.

• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.

• Track inventory-related return activity and help ensure product movements are documented correctly across departments.

• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.

Qualifications:

• Minimum of 2 years of experience in customer service, returns processing, order entry, or a related support role.
• Required: Hands-on experience using ERP systems such as D365, SAP, or similar platforms to process transactions, maintain records, and support daily operations.
• Intermediate proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Excellent attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting inventory tracking, logistics coordination, or return-related processes is preferred.
• Associate degree or additional related education is a plus.
• Familiarity with Lotus Notes is a plus.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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