Customer Service Representative

We are looking for a Customer Service Representative to join an on-site team in Buffalo, New York in a contract-to-permanent position. This role is well suited for someone who enjoys helping customers, staying organized, and handling a mix of communication, order support, and administrative tasks in a fast-paced setting. The ideal candidate brings strong attention to detail, confidence working in Microsoft Office, and the ability to respond thoughtfully to customer needs while keeping information accurate and up to date.

Responsibilities:
• Respond to incoming customer inquiries by phone and email, providing timely and effective support for a range of service-related needs.
• Enter and update customer orders, account details, and related records with a high level of accuracy and consistency.
• Manage outbound follow-up communication to confirm details, resolve open items, and maintain strong customer relationships.
• Coordinate with internal team members to address service issues, clarify requests, and ensure orders and inquiries are handled efficiently.
• Use Outlook and other office systems to organize communications, track activities, and maintain clear documentation of customer interactions.
• Identify practical solutions to customer concerns by evaluating available options and recommending appropriate next steps.
• Support daily administrative and customer service operations while maintaining a detail-focused approach in an on-site business casual environment.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role is preferred.
• Comfortable handling both inbound and outbound calls as part of daily responsibilities.
• Ability to perform order entry and data entry tasks accurately while managing multiple priorities.
• Strong verbal and written communication skills with a detail-focused and customer-focused approach.
• Solid organizational skills and close attention to detail in a fast-moving work environment.
• Proficiency with Microsoft Office, especially Outlook; experience with additional business systems is a plus.
• Open to candidates with either entry-level experience or a more established customer service background.

Compensation

$20.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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