Exception Role

We are looking for a detail-oriented Project Assistant to support specialized transaction processing and platform-related requests in Buffalo, New York. This Long-term Contract position is ideal for someone who can manage complex order activity, maintain high data accuracy, and respond to inquiries within defined service expectations. The role works closely with internal teams to improve platform usage, resolve issues efficiently, and provide dependable operational support.

Responsibilities:
• Process non-standard and complex customer transactions with accuracy and timeliness.
• Review incoming requests, validate details, and complete order-related updates or corrections as needed.
• Respond to platform questions from business partners and internal team members while meeting service level expectations.
• Monitor transactional records to preserve data accuracy and consistency across systems.
• Partner with account teams and business stakeholders to help turn platform opportunities into measurable results.
• Prepare data quality reporting, track key metrics, and share findings that support informed decisions.
• Identify workflow improvement opportunities that enhance efficiency and encourage broader platform adoption.
• Provide day-to-day administrative and operational support to the wider team as priorities shift.

Qualifications:

• Two-year college degree with relevant experience, a minimum of three years in a related functional area, or a high school diploma/equivalent with at least five years of applicable experience.
• Background in customer service, transaction processing, order entry, or operational support.
• Proficiency with Microsoft Outlook and Excel, with confidence handling day-to-day computer-based tasks.
• Strong written and verbal communication skills with a detail-oriented approach to customer care.
• Ability to analyze information, identify trends, and present practical insights from data and metrics.
• Well-developed organizational skills with the ability to prioritize work, manage deadlines, and act with urgency.
• Comfortable collaborating with cross-functional teams while also working independently under moderate supervision.

Compensation

$20.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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