Customer Service Representative

We are looking for a Customer Service Representative to join a team in Wisconsin in a contract-to-permanent capacity. In this role, you will support customers by preparing timely quotations, entering and updating orders, and ensuring each transaction is handled with precision from request through completion. This position works closely with internal partners to resolve questions, manage subscription-related contract activity, and deliver a responsive, high-quality customer experience while contributing ideas that improve day-to-day processes.

Responsibilities:
• Prepare and process customer quotes, sales orders, and related transactions with a strong focus on accuracy and turnaround time.
• Monitor open orders, confirm details are current, and reach out proactively to customers when updates or follow-up are needed.
• Handle changes to existing orders, including revisions and rush requests, while coordinating with internal teams to keep commitments on track.
• Maintain and administer contract records tied to platform services and cellular subscription agreements.
• Respond to inbound customer inquiries and provide clear, solution-oriented support for order, quote, and account-related questions.
• Partner with colleagues across departments to investigate issues, share customer feedback, and help resolve concerns efficiently.
• Track individual and team performance expectations by supporting service metrics, quality standards, and reporting needs.
• Recommend practical improvements to quoting, order management, and customer support workflows to increase efficiency and service quality.
• Represent the voice of the customer by highlighting recurring needs and helping the business improve the overall client experience.

Qualifications:

• 3+ years of experience in customer service, order processing, or a related support role.
• Demonstrated ability to manage order entry, quotations, and customer communications in a fast-paced environment.
• Experience handling inbound calls and responding professionally to a high volume of customer requests.
• Working knowledge of CRM platforms and order management tools for maintaining accurate customer and transaction records.
• Strong attention to detail with the ability to identify discrepancies and resolve issues quickly.
• Comfortable using performance metrics or KPI reporting to support service goals and continuous improvement.
• Effective written and verbal communication skills with the ability to collaborate across multiple teams.

Compensation

$22.00-$28.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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