Salesforce CRM Data Governance & Account Quality Analyst

We are looking for a detail-oriented Salesforce CRM Data Governance & Account Quality Analyst to strengthen the integrity of customer account data in Salesforce for a Long-term Contract position based in Westchester, Illinois. In this role, you will help build reliable account data practices by reviewing records for accuracy, improving governance standards, and supporting scalable processes that enhance reporting, ownership alignment, and account visibility. You will collaborate with cross-functional teams to investigate data issues, validate account information, and recommend practical improvements that support consistent account management across the organization.

Responsibilities:
• Partner with business and operational teams to shape account data standards, required record attributes, and structured criteria for new account setup.
• Analyze large Salesforce datasets to uncover duplicate records, incomplete account details, hierarchy conflicts, and other data issues affecting account quality.
• Investigate recurring data problems, determine underlying causes, and document recommendations that strengthen ongoing data stewardship practices.
• Verify company names, addresses, ownership assignments, industry designations, and parent-child relationships using internal references and external research sources.
• Support duplicate management efforts by refining detection logic, evaluating merge candidates, and applying record consolidation guidelines to preserve the most reliable account data.
• Carry out account remediation activities such as standardizing naming conventions, correcting ownership and hierarchy details, and resolving incomplete or inaccurate account information.
• Maintain process documentation, governance procedures, and business rules related to account validation, duplicate review, and stewardship workflows.
• Build dashboards, scorecards, and trend reporting to track data quality performance, remediation backlogs, and validation progress, then present insights to stakeholders.
• Assist with exception handling and downstream impact reviews when account merges or record corrections require careful coordination across related processes.

Qualifications:

• Hands-on experience working with Salesforce data, including account review, record validation, and data quality analysis.
• Ability to assess large datasets, identify patterns and discrepancies, and translate findings into clear corrective actions.
• Familiarity with data governance concepts such as ownership controls, hierarchy management, duplicate prevention, and record standardization.
• Experience creating or supporting business process documentation, standard operating procedures, or business requirement materials.
• Strong analytical and problem-solving skills with the ability to research and resolve account-level inconsistencies independently.
• Comfortable working across technical and business teams to support configuration, reporting, and data improvement initiatives.
• Knowledge of Salesforce environments, Salesforce development concepts, API-related processes, or configuration management is beneficial.
• Clear communication skills for summarizing data findings, explaining recommendations, and supporting stakeholder decision-making.

Compensation

$52.25-$60.50 Hourly

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