Call Center Agent (Bilingual Spanish)

About the Position

Robert Half is partnering with a community-focused nonprofit organization to hire a Bilingual Spanish Call Center Agent. This role is ideal for someone who is fluent in both English and Spanish, enjoys helping people, and is passionate about supporting a mission that positively impacts the local community. Every interaction is an opportunity to provide guidance, answer questions, and connect individuals with valuable services and resources.

The position is fully onsite during the first six months to provide comprehensive training and team support. Following the training period, employees transition to a hybrid schedule of three remote days and two onsite days per week.

Candidates with previous experience in a call center, customer contact center, nonprofit organization, or high-volume customer service environment are highly preferred.

Key Responsibilities

• Answer a high volume of inbound calls in both English and Spanish, providing courteous, accurate, and compassionate assistance.
• Assist callers by explaining available programs, services, eligibility requirements, and community resources.
• Identify customer needs through active listening and provide appropriate solutions or referrals.
• Accurately document conversations and service requests within CRM and case management systems.
• Work collaboratively with internal teams to ensure timely follow-up and resolution of client inquiries.
• Navigate multiple computer applications while maintaining efficiency, accuracy, and professionalism.
• Meet established performance metrics for quality, productivity, and customer satisfaction.
• Maintain confidentiality and deliver a positive, client-centered experience with every interaction.

Qualifications:

Qualifications

• Fluent in both English and Spanish (spoken and written) is required.
• Previous experience in a call center, contact center, customer support, or nonprofit environment preferred.
• Passion for working with a mission-driven organization that serves diverse communities.
• Strong communication, active listening, and conflict resolution skills.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Experience using CRM software, Microsoft Office, and other customer service platforms.
• Dependable, adaptable, and committed to delivering exceptional service with empathy and professionalism.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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