Desktop Support Technician

We are seeking a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, performing desktop and laptop imaging, managing user accounts in Active Directory, and supporting day-to-day IT operations.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, mobile devices, and related hardware
• Troubleshoot and resolve issues in Windows 10/11 environments
• Perform device imaging, deployment, and configuration for new and existing systems
• Manage user accounts, passwords, groups, and permissions in Active Directory
• Install, configure, and support standard business applications
• Handle ticket resolution for hardware, software, connectivity, and access issues
• Support onboarding and offboarding activities, including workstation setup and account provisioning
• Maintain accurate documentation of incidents, processes, and asset inventory
• Escalate complex issues to appropriate IT teams as needed
• Provide strong customer service and timely follow-up to end users

Qualifications:

• Experience in a Desktop Support, Help Desk, or IT Support role
• Strong knowledge of Windows operating systems
• Experience with PC imaging/deployment tools
• Hands-on experience with Active Directory administration
• Familiarity with Microsoft Office 365 and common enterprise applications
• Understanding of basic networking, printers, and peripheral support
• Strong troubleshooting, communication, and organizational skills

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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