Customer Service Representative

Our client is seeking a professional and customer-focused Customer Service Representative to join their team in Dover, Delaware. This role is responsible for handling a high volume of inbound and outbound calls, assisting customers with questions or concerns, resolving issues efficiently, and providing excellent service at every interaction. The ideal candidate will have prior call center experience, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle a high volume of inbound and outbound customer calls
• Respond to customer inquiries regarding products, services, orders, or account information
• Resolve customer complaints and issues in a timely and professional manner
• Accurately document customer interactions in internal systems
• Escalate complex concerns to the appropriate department when needed
• Maintain a high level of professionalism and customer satisfaction
• Follow company procedures, scripts, and service standards
• Perform data entry and general administrative tasks related to customer support

Qualifications:

Qualifications:

• Previous customer service experience required
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Comfortable working in a fast-paced, high-call-volume environment
• Basic computer skills and ability to learn new systems quickly
• Strong attention to detail and organizational skills
• High school diploma or equivalent required

Preferred Skills:

• Experience with CRM or customer support software
• Ability to multitask and manage time effectively

Compensation

About Us

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