Call Center Agent

About the Role

Robert Half is seeking a Call Center Agent for our client, a respected nonprofit organization dedicated to making a positive impact in the community. This is an excellent opportunity for someone who is passionate about helping others, enjoys providing exceptional customer service, and wants to build a career with a mission-driven organization.

This position is fully onsite for the first six months to support training and collaboration. Upon successful completion of the onboarding period, the schedule transitions to a hybrid model of three remote days and two onsite days per week.

Previous experience in a nonprofit organization, contact center, or high-volume customer service environment is strongly preferred.

Key Responsibilities

• Respond to a high volume of inbound calls, providing compassionate, professional, and accurate assistance to clients and community members.
• Listen carefully to each individual's needs and provide information, referrals, and guidance on available programs, services, and community resources.
• Accurately document client interactions and maintain detailed records using CRM and web-based systems.
• Collaborate with internal departments to ensure timely resolution of client questions and service requests.
• Deliver an exceptional customer experience across phone, email, and other communication channels while maintaining empathy and professionalism.
• Navigate multiple computer systems simultaneously to research information, update records, and track client activity.
• Assist with questions related to eligibility, benefits, available services, and general program information.
• Stay current on organizational programs, policies, and community resources to provide accurate information and support.

Qualifications:

Qualifications

• Previous experience in a nonprofit organization, call center, customer service, or contact center environment preferred.
• Passion for serving the community and supporting a mission-driven organization.
• Excellent verbal and written communication skills with a compassionate and professional approach.
• Strong computer skills with the ability to learn multiple systems quickly.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• High attention to detail and commitment to providing outstanding customer service.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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