Bilingual Spanish Call Center Agent

About the Opportunity

Robert Half is partnering with a well-established nonprofit organization to hire a Call Center Agent (Bilingual Spanish) who is passionate about delivering exceptional service and making a meaningful impact in the community. This position is ideal for someone who enjoys helping others, thrives in a fast-paced, high-volume call center environment, and is committed to providing compassionate support with every interaction.

This position is fully onsite for the first six months to support training and team collaboration. After successfully completing the onboarding period, employees transition to a hybrid schedule of three remote days and two onsite days per week.

Candidates with previous experience in a call center, contact center, customer service, or nonprofit environment are strongly encouraged to apply.

Key Responsibilities

• Manage a high volume of inbound calls while delivering professional, empathetic, and solutions-focused customer service.
• Listen carefully to callers, assess their needs, and provide accurate information, guidance, and referrals to available programs and community resources.
• Document all customer interactions thoroughly and accurately within CRM and case management systems.
• Resolve customer inquiries efficiently while maintaining quality, productivity, and service standards.
• Collaborate with internal departments to ensure timely follow-up and successful resolution of client concerns.
• Navigate multiple systems simultaneously to access information, update records, and manage customer interactions.
• Maintain knowledge of organizational programs, policies, and community resources to provide accurate and up-to-date information.
• Contribute to a positive team environment while consistently delivering an outstanding customer experience.

Qualifications:

Qualifications

• Bilingual in English and Spanish required.
• Previous experience in a high-volume call center, contact center, customer service, or nonprofit organization preferred.
• Passion for working in a mission-driven organization that serves the community.
• Excellent communication, active listening, and problem-solving skills.
• Comfortable working in a fast-paced environment while balancing quality and efficiency.
• Strong computer proficiency, including experience with CRM platforms and Microsoft Office.
• Reliable, adaptable, and committed to providing exceptional service with empathy and professionalism.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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