Call Center Representative

Bilingual Call Center Representative

Robert Half is partnering with a growing organization to identify a professional and customer-focused Bilingual Call Center Representative. This position is responsible for assisting customers by phone, answering questions, resolving concerns, and providing accurate information in a fast-paced call center environment.

Candidates must be fully bilingual in English and Spanish and comfortable assisting customers in both languages.

Key Responsibilities

• Answer a high volume of inbound customer calls in both English and Spanish
• Assist customers with questions regarding products, services, accounts, orders, billing, and company policies
• Identify customer needs and provide accurate information and appropriate solutions
• Research and resolve customer concerns while maintaining a calm and professional approach
• Make outbound calls to follow up on customer requests or provide necessary updates
• Document customer interactions, questions, and resolutions accurately within the company’s system
• Update customer account information and process service requests as needed
• Escalate complex or unresolved concerns to the appropriate department or supervisor
• Coordinate with internal departments to ensure customer issues are resolved efficiently
• Meet established expectations for call quality, response time, attendance, and customer satisfaction
• Follow company procedures and protect confidential customer information
• Assist with additional customer service and administrative duties as needed

Qualifications:

• Fluency in both English and Spanish is required
• Previous customer service or call center experience is required
• Strong verbal and written communication skills in both languages
• Professional and confident telephone presence
• Ability to remain patient and solution-oriented when assisting frustrated customers
• Comfortable handling a high volume of inbound and outbound calls
• Strong attention to detail and accurate data-entry skills
• Ability to multitask and navigate multiple systems while speaking with customers
• Strong problem-solving and organizational skills
• Proficiency with Microsoft Office and customer relationship management systems
• Reliable attendance and the ability to work effectively as part of a team
• High school diploma or equivalent required

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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