IT Support Specialist

Our client is seeking a reliable and hands-on Part-Time IT Support Specialist to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately 15 hours per week, with the opportunity to extend hours based on client demand.

Key Responsibilities:

• Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues
• Deliver helpdesk-level support and respond to employee technical requests in a timely manner
• Provision and configure laptops for new hires, including setup, imaging, and deployment
• Set up and manage employee accounts within Microsoft, including Entra ID
• Support conference room technology and audiovisual equipment as needed for meetings and events
• Maintain and track IT inventory, including laptops, peripherals, and related equipment
• Assist with onboarding and offboarding technical processes
• Document support issues, resolutions, and inventory updates as needed

Qualifications:

Qualifications:

• Experience providing general IT and helpdesk support in a professional environment
• Hands-on experience provisioning laptops and supporting new employee setup
• Familiarity with Microsoft environments, including Entra ID
• Basic knowledge of conference room/AV support
• Strong organizational skills with experience in inventory tracking or asset management
• Excellent communication and customer service skills
• Ability to work independently and manage priorities effectively in a part-time schedule

Preferred Qualifications:

• Prior experience supporting small to mid-sized office environments
• Experience with user onboarding/offboarding processes
• Comfort supporting both in-person and remote technical issues

Compensation

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