Market Manager - Full Time (40 Hrs/Wk)

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Duties and responsibilities may include:

• Leads bank sales and office operations by ensuring adherence to established policies and procedures, while strategically delegating responsibilities to achieve organizational goals.
• Accountable for driving growth with assigned market(s) by meeting the sales targets across deposit acquisition, business partner referrals, and consumer and small business lending.
• Demonstrates deep knowledge of bank products and services, proactively identifying customer needs and referring them to the most appropriate internal business partners across lines of business.
• Actively supports and leads organizational change initiatives that enhance effectiveness and drive continuous improvement. Demonstrates a proactive approach to learning and applying bank technologies, modeling adaptability and resilience.
• Facilitate market strategy meetings focused on identifying new business and referral opportunities across Business Banking, Home Lending, and the Branch Network. This aligns cross-functional efforts and maximizes revenue potential, ensuring the bank remains competitive and responsive to evolving market needs.
• Cultivates meaningful relationships with key community members and market influences to enhance bank’s visibility and reputation.
• Identifies, plans, and leads opportunities to host community events and activities that enhance the bank’s visibility and deepen relationships with local stakeholders.
• Proactively prospects and consults with potential consumer and small business customers, guiding them through loans and deposit applications, processing, and closings.
• Effectively uses the organization's customer relationship management (CRM) system to document all sales and retention activities, ensuring transparency and consistency. Holds staff accountable to the same standards, reinforcing a disciplined sales culture that supports strategic growth and customer retention.
• Upholds company policies by maintaining strong internal controls in alignment with bank audit procedures.
• Oversees the execution of all required compliance training and regulatory responsibilities (i.e., CIP, BSA, CTR, SAR, etc.), ensuring staff are well-informed and complia nt. Actively identifies and reports fraud per bank policy, while educating customers and taking necessary steps to protect both the customer and the bank-supporting a secure and trustworthy banking environment.
• Oversees the general maintenance of the branch facilities, reporting equipment status and recommending improvements in partnership with the Facilities team and vendors.
• Protects all funds, physical assets, and property of the bank by operating within budget and collaborating with Facilities and Cyber/IT Security Teams.
• Partners with the People Team to assess individual and team competencies identifying technical skill gaps, and development needs. Provides input to help shape training programs that build the capabilities required to meet current and future demands of branch network.
• Accepts and advises on loan applications for consumer and small business customers, including gathering necessary documentation, processing paperwork, closing loans, and following up with the customer as needed.
• Oversees a limited loan portfolio, with success measured by compliance with regulatory standards set by the lending division.
• Leads the internal credit review and analysis process, ensuring thorough evaluation of loan applications while maintaining the bank’s I.C.E. standards, delivering an Incredible Customer Experience.

This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EDT Monday through Friday.

This position will work on-site at our IncredibleBank branch location in Calumet, MI. Frequent travel will be required based on business and/or customer needs.

About You:

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common.

And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Bachelor’s degree in Business Administration, Marketing, Finance, Accounting, or a related field from an accredited four-year college or university is preferred.
• 3-5 years of progressive experience in direct banking sales, market strategy, business development, personal or business banking, or branch management.
• 2-3 years of supervisory or management experience required.
• Proven ability to lead, coach, and mentor team members is essential for building high-performing teams and driving engagement across the branch network.
• Strong analytical thinking paired with a proactive sales mindset.
• Demonstrates the ability to work collaboratively and foster a culture of teamwork.
• Maintains a strong personal reputation and professional brand, which enhances credibility and influence within the organization and community.

About Our Benefits and Compensation:

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621