Customer Service Manager - ENT

We are looking for an experienced Customer Service Manager - ENT to support customer-facing operations in Charlotte, North Carolina. This Long-term Contract position will guide project activities tied to order coordination, post-sale support, and service quality while working closely with internal teams and external stakeholders. The role is ideal for someone who can balance customer communication, operational follow-through, and process improvement in a fast-paced environment.

Responsibilities:
• Direct daily customer support activities related to product availability, order coordination, delivery timing, and follow-up service needs.
• Lead one or more project teams to keep pre-delivery and after-sale support efforts organized, on schedule, and aligned with customer expectations.
• Partner with operations, logistics, warehousing, and shipping teams to resolve service issues and maintain smooth order fulfillment.
• Track customer requests and project updates through CRM and related systems, ensuring accurate records and timely communication.
• Prepare reports, spreadsheets, and presentations using Microsoft Office tools to share progress, service metrics, and key updates with stakeholders.
• Monitor service quality and identify opportunities to streamline workflows, improve response times, and strengthen the customer experience.
• Support scheduling, documentation, and coordination tasks across multiple service activities to keep projects moving efficiently.
• Work with internal teams on order specifications, customer questions, and operational changes that affect delivery or support outcomes.

Qualifications:

• High school diploma required.
• Demonstrated experience in customer service, project coordination, or sales support within an operations-driven environment.
• Strong communication skills with the ability to work effectively with customers, stakeholders, and cross-functional teams.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Experience using CRM platforms and enterprise systems such as SAP R/3 is preferred.
• Working knowledge of logistics, shipping, scheduling, and office support functions.
• Ability to manage multiple priorities, solve problems efficiently, and maintain attention to detail.
• Background in manufacturing, construction, or warehousing environments is an advantage.

Compensation

$19.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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