Customer Service Representative

We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment.

Responsibilities:
• Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services.
• Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression.
• Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member.
• Participate in a variety of communication campaigns based on organizational priorities and changing business needs.
• Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality.
• Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps.
• Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions.
• Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices.

Qualifications:

• At least one year of administrative or customer-facing experience is required.
• Bachelor’s degree is preferred but not required.
• Strong customer service skills with the ability to communicate clearly and professionally across phone and chat channels.
• Demonstrated ability to listen carefully, build rapport quickly, and keep the needs of learners and prospective learners as the top priority.
• Comfortable working in a performance-driven environment with call volume and productivity expectations.
• Effective time management skills with the ability to handle multiple responsibilities throughout the day.
• Solid typing and data entry skills, including alpha and numeric keyboarding speed of 8,001-10,000 KPH.
• Proficiency with Microsoft Excel and general computer-based administrative tasks.

Compensation

$16.00-$18.00 Hourly

About Us

TalentMatch^®

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