Customer Service Representative

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Racine, Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring each inquiry is handled with accuracy and care. In this role, you will serve as a key point of contact for callers while also assisting with order processing and follow-up communication.

Responsibilities:
• Respond to incoming customer calls with professionalism, empathy, and a solution-focused approach.
• Assist callers with questions, service needs, and general support while delivering a positive customer experience.
• Enter orders and update customer information accurately within the appropriate systems.
• Handle both inbound and outbound phone communication to resolve issues and provide timely follow-up.
• Document customer interactions clearly so records remain complete and up to date.
• Work closely with internal teams to address requests efficiently and ensure smooth service delivery.
• Maintain consistent call quality and productivity in a fast-paced call center environment.

Qualifications:

• Previous experience in a call center or customer service-focused role.
• Ability to manage a high volume of inbound and outbound calls effectively.
• Strong data entry and order processing skills with close attention to detail.
• Clear verbal communication skills and a detail-oriented phone manner.
• Comfortable navigating multiple systems while assisting customers.
• Strong problem-solving abilities and a commitment to responsive service.
• Ability to work successfully in a team-oriented environment.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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