Billing Clerk

We are looking for a detail-oriented Billing Clerk to support municipal finance operations in Arlington, Washington. This Contract position focuses on utility billing, account review, payment processing, and financial record maintenance within a government setting. The ideal candidate brings strong customer service skills, billing or accounts payable experience, and the ability to manage multiple priorities accurately in a fast-paced environment.

Responsibilities:
• Review incoming financial and account data for completeness, confirm approvals and budget coding, and enter transactions accurately into the billing and accounting system.
• Maintain customer and departmental accounts by updating records, reconciling invoices and statements, and preparing spreadsheet-based account analysis as needed.
• Provide department managers and staff with timely budget details, account status updates, and other financial information to support decision-making.
• Research financial activity and compile special reports or project summaries that require interpretation of statistical and transactional data.
• Monitor tax and fee calculations for recurring reporting periods, verify accuracy, and follow up on overdue balances in accordance with established procedures.
• Manage monthly billing for water, sewer, and stormwater services, including account setup and closure requests related to utility service changes.
• Administer payment plans, review applications for reduced utility rates, and process refunds, account corrections, and authorized write-offs under city guidelines.
• Prepare meter-reading support reports by downloading field data, organizing route information, and coordinating documentation with the public works team.
• Support collections activity by identifying delinquent accounts, issuing late notices, initiating service shutoff steps, and coordinating next actions with public works.
• Handle cash and customer payments, post transactions in Caselle ERP, prepare miscellaneous billings, and assist with updates to utility billing procedures, rates, and programs.

Qualifications:

• At least 2 years of experience in billing, accounts payable, finance support, or a related clerical accounting role.
• Background in customer service with the ability to communicate clearly and professionally with internal staff and the public.
• Practical experience processing billing transactions, collecting payments, and maintaining accurate billing statements and account records.
• Ability to handle cash payments securely and perform related balancing and reconciliation tasks with a high level of accuracy.
• Familiarity with municipal billing environments or government finance operations is strongly preferred.
• Experience using Caselle ERP or similar financial and billing software to post payments and maintain account information.
• Strong organizational skills with the ability to manage multiple assignments, deadlines, and detailed administrative tasks simultaneously.

Compensation

$26.00-$30.00 Hourly

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