Collections Specialist

We are looking for a Collections Specialist to support receivables activity for a contract position based in Boston, Massachusetts. This role focuses on managing both commercial and consumer collections, maintaining timely follow-up on outstanding balances, and helping preserve strong customer relationships through clear, detail-oriented communication. The ideal candidate brings a solid understanding of collection procedures, billing follow-up, and credit-related account resolution, with experience using NetSuite in a fast-paced environment.

Responsibilities:
• Manage outreach for overdue accounts across commercial and consumer portfolios, using phone and email communication to secure payment commitments.
• Review account status, payment history, and open invoices to determine appropriate collection strategies and next steps.
• Work closely with billing and internal finance teams to resolve invoice discrepancies that may delay payment.
• Maintain accurate records of collection activity, customer responses, disputes, and promised payment dates within NetSuite.
• Monitor aging reports and prioritize accounts requiring immediate attention to reduce outstanding receivables.
• Support credit and collections workflows by escalating high-risk or unresolved accounts when necessary.
• Reconcile account information and help ensure payment applications and account balances are reflected correctly.
• Contribute to process continuity during collections-related system or workflow changes when assigned as part of daily operations.

Qualifications:

• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Familiarity with billing collection activities and invoice-related issue resolution.
• Proficiency using NetSuite or a similar ERP system to track account activity and documentation.
• Strong written and verbal communication skills for clear and effective customer interactions.
• Ability to manage multiple accounts efficiently while meeting deadlines and follow-up commitments.
• High attention to detail when reviewing balances, documenting activity, and updating account records.

Compensation

$25.00-$30.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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