Help Desk Analyst II

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****

We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service.

Responsibilities:

• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments

• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology

• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications

• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed

• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls

• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication

• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests

• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable

• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements

Qualifications:

• Hands-on experience providing Tier 2 IT support in a service desk or desktop support environment

• Ability to support both Mac and PC users, including troubleshooting operating system and application issues

• Experience supporting Microsoft 365 and standard desktop productivity tools

• Familiarity with Adobe Premiere Pro and other Adobe Creative Cloud applications in an end-user support setting

• Background in user onboarding, offboarding, account setup, and access provisioning

• Working knowledge of Active Directory, service desk ticket management, and desktop troubleshooting best practices

• Strong customer service skills with the ability to communicate clearly and manage multiple support requests effectively

• Availability to work onsite on a permanent basis in Los Angeles, California

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****

Compensation

About Us

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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