Patient Service Representative

We are looking for a Patient Service Representative to support a high-volume healthcare environment through attentive scheduling and patient-facing service. This is a contract position based in the Greater Philadelphia Region with a primarily remote schedule after completion of initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings experience from a medical office, hospital, or similar clinical setting and can confidently navigate patient scheduling while using Epic software. Flexibility is important, as the role may include varied weekday shifts and rotating weekend coverage.

What you get to do every single day:

• Coordinate patient appointment scheduling, rescheduling, and cancellations while maintaining accuracy across calendars and records.

• Respond to inbound patient inquiries with professionalism, providing clear guidance on appointments, services, and next steps.

• Use Epic to review, update, and document patient information in accordance with established procedures.

• Support daily administrative workflows by confirming visit details and helping patients prepare for upcoming appointments.

• Work collaboratively with clinical and operational teams to address scheduling conflicts and improve service continuity.

• Manage a remote workload effectively after initial on-site onboarding, orientation, and equipment collection are completed.

• Adjust to rotating weekday hours and periodic weekend assignments based on department coverage needs.

Qualifications:

• At least 1+ years of experience in a patient service, customer support, or scheduling role.

• Prior work experience in a medical office, hospital, or similar healthcare setting.

• Hands-on familiarity with Epic software in a healthcare environment.

• Demonstrated ability to manage appointment scheduling with strong attention to detail.

• Strong verbal and written communication skills with a patient-focused approach.

• Ability to work flexible shifts Monday through Friday, including one weekend approximately every four weeks.

Interested candidates should reach out to Tori Gill at 215.568.4580 and reference JO# 03720-0013467588

Compensation

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