Call Center Specialist

We are looking for a Call Center Specialist to join a Mortgage Services team in Irving, Texas. This Contract to Permanent opportunity is ideal for someone who thrives in a fast-paced call center, communicates with empathy and clarity, and wants to build a long-term career in mortgage and financial services. You will support customers with mortgage payment-related concerns, help resolve delinquency matters, and maintain accurate records while working fully on-site in a structured, high-volume environment.

Responsibilities:
• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment resolution options.
• Respond to borrower questions with patience and clarity, delivering service that is detail-oriented, respectful, and solutions-focused.
• Record conversation details, account updates, and next steps accurately within company systems to support proper follow-up.
• Apply established regulatory, quality, and service guidelines in every customer interaction.
• Attend training sessions, coaching meetings, and performance reviews to strengthen product knowledge and call handling skills.
• Work closely within a structured on-site call center setting while meeting productivity and service expectations.
• Support department goals by following assigned schedules and participating in the required monthly Saturday rotation.
• Assist with mortgage loss mitigation and collections-related activities as directed by department procedures.

Qualifications:

• Previous customer service experience in a call center environment is required.
• Ability to handle both inbound and outbound calls while maintaining accuracy and professionalism.
• Comfortable working in a metric-driven setting with monitored performance standards.
• Prior collections experience is helpful, though not mandatory.
• Willingness to work on-site Monday through Friday in Irving, Texas, with availability for one half-day Saturday per month.
• Basic office and computer skills, including experience using customer service or call management software.
• Interest in learning mortgage servicing processes and growing within a structured financial services environment.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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