Customer Service Representative

We are seeking a Customer Service Representative to join our client's team in Leola, PA. This contract-to-hire opportunity serves as a key liaison between customers, vendors, and internal teams, providing responsive support and resolving service-related and product inquiries with professionalism and care. The ideal candidate will bring strong communication, organizational, and problem-solving skills, along with a customer-focused mindset and attention to detail, to ensure a positive experience and timely resolution of customer needs.

Responsibilities:

• Serve as the primary point of contact for customer inquiries, service-related concerns, and product support needs.
• Coordinate with internal departments to ensure timely resolution of customer requests and service issues.
• Maintain detailed and accurate records of customer interactions, case updates, and outcomes within company systems.
• Provide guidance on product care, maintenance recommendations, and service policies to support a positive customer experience.
• Process replacement item requests, track order status, and communicate updates to customers as needed.
• Handle escalated situations professionally, utilizing strong problem-solving and conflict-resolution skills.
• Analyze customer feedback and identify trends to support continuous improvement initiatives.
• Ensure service activities comply with company policies, quality standards, and applicable regulations.
• Support customer satisfaction initiatives, special projects, and other operational activities as assigned.

Qualifications:

• Demonstrated experience in customer service, preferably in a role involving service coordination or issue resolution.

• Ability to manage inbound and outbound calls professionally while maintaining a high level of customer care.

• Experience with order entry, service request handling, and tracking follow-up actions through completion.

• Strong organizational skills with the ability to maintain accurate records and manage multiple active cases.

• Effective communication skills and the ability to work cross-functionally with internal teams and external customers.

• Comfortable handling sensitive or escalated concerns with patience, professionalism, and accountability.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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