Bilingual Travel Coordinator

Robert Half is partnering with a growing organization to identify a detail-oriented and customer-focused Bilingual Travel Coordinator. This position is responsible for assisting customers with travel reservations, accommodations, transportation arrangements, and general travel-related questions.

The ideal candidate will have strong communication and organizational skills, experience providing customer service, and the ability to manage multiple requests in a fast-paced environment. Candidates must be fully bilingual in English and Spanish.

Key Responsibilities

• Assist customers with booking and coordinating hotel accommodations, transportation, and other travel arrangements
• Respond to incoming calls, emails, and reservation requests in both English and Spanish
• Provide accurate information regarding availability, rates, travel policies, promotions, and reservation details
• Create, update, confirm, and cancel reservations as requested
• Coordinate ground transportation, airport transfers, car services, and other travel-related services
• Review reservation details to ensure accuracy and communicate confirmations to customers
• Resolve scheduling conflicts, booking concerns, and last-minute travel changes
• Serve as a liaison between customers, hotels, transportation providers, and internal departments
• Maintain accurate customer and reservation information within company systems
• Process payments, refunds, credits, or reservation adjustments when applicable
• Follow up with customers to ensure travel arrangements and special requests have been completed
• Deliver professional and courteous service throughout the entire booking process
• Assist with additional customer service and administrative responsibilities as needed

Qualifications:

• Fluency in English and Spanish is required
• Previous experience in travel coordination, reservations, hospitality, customer service, or a call center environment
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple reservations, deadlines, and customer requests simultaneously
• Strong problem-solving skills and the ability to remain calm when handling travel disruptions
• Comfortable working with reservation systems, customer relationship management platforms, and Microsoft Office
• Professional telephone presence and customer-focused approach
• Ability to work independently while collaborating effectively with internal teams
• High school diploma or equivalent required; additional education is preferred

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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