Bilingual Call Center Representative

Our client is seeking a motivated and customer-focused Bilingual Spanish Call Center Representative to join their growing customer support team. In this role, you will serve as the first point of contact for customers, assisting English- and Spanish-speaking callers by answering questions, resolving concerns, and providing exceptional service.

The ideal candidate has excellent communication skills, enjoys helping people, and thrives in a fast-paced call center environment.

Key Responsibilities

• Handle a high volume of inbound and outbound calls in both English and Spanish.
• Provide accurate information regarding products, services, accounts, and company policies.
• Resolve customer questions and concerns efficiently while maintaining a professional and empathetic demeanor.
• Process customer requests, account updates, orders, and service inquiries.
• Accurately document all customer interactions in CRM and internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Meet individual and team performance metrics, including call quality, productivity, and customer satisfaction goals.
• Follow up with customers to ensure timely resolution of outstanding issues.
• Maintain confidentiality and adhere to company policies and procedures.
• Assist with administrative duties and special projects as assigned.

Qualifications:

• High school diploma or equivalent required.
• 1+ years of customer service or call center experience preferred.
• Fluent in both English and Spanish (written and verbal) is required.
• Strong verbal communication and active listening skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office Suite and experience using CRM software.
• Strong typing, data entry, and multitasking skills.
• Ability to remain organized and composed in a fast-paced, high-volume call center.

Preferred Qualifications

• Previous experience in a bilingual call center environment.
• Experience with Salesforce, Five9, Zendesk, or similar customer service platforms.
• Ability to meet productivity and customer satisfaction goals consistently.

Compensation

About Us

TalentMatch^®

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