Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service.

Responsibilities:

• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments

• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology

• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications

• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed

• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls

• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication

• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests

• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable

• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements

Qualifications:

We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service.

Responsibilities:

• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments

• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology

• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications

• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed

• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls

• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication

• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests

• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable

• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.