Bilingual Customer Service Representative

Our client is seeking a dedicated and customer-focused Bilingual Spanish Customer Service Representative to join their team. In this role, you will provide exceptional support to both English- and Spanish-speaking customers by assisting with inquiries, resolving issues, and delivering a positive customer experience. The ideal candidate is a strong communicator, enjoys helping others, and thrives in a fast-paced environment.

Key Responsibilities

• Assist customers in both English and Spanish via phone, email, chat, and in-person interactions.
• Respond to customer inquiries regarding products, services, orders, and account information.
• Resolve customer concerns efficiently while maintaining professionalism and empathy.
• Accurately document customer interactions and update records within company systems.
• Process orders, returns, payments, and service requests.
• Collaborate with internal departments to resolve customer issues promptly.
• Educate customers on company products, services, and policies.
• Meet individual and team performance goals for customer satisfaction and response times.
• Perform administrative and data entry tasks as needed.
• Maintain confidentiality and ensure accurate recordkeeping.

Qualifications:

• High school diploma or equivalent required.
• 1+ years of customer service or call center experience preferred.
• Fluent in both English and Spanish (written and verbal) is required.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office Suite and experience using CRM software.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Strong attention to detail and commitment to providing outstanding customer service.

Preferred Qualifications

• Previous bilingual customer service or call center experience.
• Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Ability to handle a high volume of customer interactions while maintaining quality service.

Compensation

About Us

TalentMatch^®

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