Operations Coordinator

Campus Recreation, a department within the University of Pittsburgh's Division of Student Affairs Wellness team, cultivates an inclusive and welcoming environment that empowers students, faculty, staff, and community members to pursue their personal wellness journey through accessible recreation, fitness, and wellness opportunities. The Operations Coordinator provides leadership for the daily operations of the Recreation and Wellness Center, ensuring operational excellence, exceptional customer service, facility readiness, and consistent implementation of departmental policies and procedures. Through the supervision and development of student staff, coordination of daily building operations, operational quality assurance, and collaboration across Campus Recreation functional areas, this position supports a safe, welcoming, and engaging environment while advancing the department's mission, strategic priorities, and commitment to delivering a premier recreation experience for the Pitt community.

Creates and implements high-risk intramural, club, fitness, and recreation programs. Creates and implements facilities operations plans including staffing, facilities scheduling, and facility, FFE, and fitness equipment maintenance. Develops program or facility operational mapping to align with strategic plans. Develops policies and procedures guiding operations and continuous improvement efforts. Develops and implements risk management protocols and training to ensure safety. Manages marketing, social media outreach, and updates web site.

• Lead the daily operations of the Recreation and Wellness Center, ensuring safe, efficient, and consistent facility operations while delivering an exceptional customer experience.
• Recruit, train, supervise, and develop a team of 100+ student employees, fostering leadership, accountability, and professional growth through meaningful employment experiences.
• Coordinate daily staffing, building readiness, and operational logistics, maintaining facility presentation, equipment readiness, and seamless operations across all hours of operation.
• Implement and uphold departmental policies, risk management practices, and emergency response procedures, promoting a safe, welcoming, and inclusive environment for all participants.
• Monitor operational performance through quality assurance initiatives, facility audits, and assessment efforts, identifying opportunities for continuous improvement and service excellence.
• Collaborate with Campus Recreation professional staff and campus partners to support programs, special events, technology systems, and strategic initiatives that advance the department's mission and enhance the recreation experience.

Position requires a combination of administrative office work and active engagement within high-use recreation facilities. Regular mobility throughout indoor and outdoor facilities and across campus is required, including frequent walking between work locations. Must be able to lift, carry, push, and pull materials and equipment weighing up to 50 pounds, with occasional lifting of heavier items. Position requires the ability to work flexible hours, including early mornings, evenings, and weekends, as operational needs dictate.