Lead Loan Servicing Representative

About this role:

Wells Fargo is seeking a Lead Loan Servicing Representative within the Cards and Personal Loans (CPL) group, part of our Consumer Lending.

In this role, you will:

• Support performance and overall effectiveness of Credit teams and external clients, as well as cross-group administrative operations

• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area

• Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation

• Prioritize work and provide day to day work leadership and mentorship to Credit teams

• Provide guidance and subject matter expertise to immediate Loan Servicing team and functional area on wide range of loan servicing activities

• Interact and communicate with agencies, investors, insurers, and all levels of management, staff, and cross-business units

• Provide training to less experienced individuals

Required Qualifications:

• 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bilingual speaking and reading proficiency in Spanish/English

• Experience working with High Value customers and core understanding of relationship management

• Proven results of best-in-class customer experience

• Extensive knowledge and experience with Credit Card products

• Excellent communication and interpersonal skills

• Experience handling complex or time sensitive inquiries, resolving issues, and processing requests related to loan servicing with accuracy and professionalism.

• Proven ability to communicate clearly with clients, internal teams, and third-party vendors to ensure transparency and resolution.

• Ability to partner and collaborate with underwriting, compliance, and risk teams to ensure seamless servicing and issue escalation.

• Adhere to internal policies and external regulations, identifying and reporting potential risks.

• Working knowledge of loan products, terms, and servicing systems to support client needs.

• Ability to adjust to changing priorities, regulatory updates, and client needs with flexibility and resilience.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.