Senior Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL queries, Autosys, Automation Scripting, Gen AI

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

Payments Modernization Platform Engineer / SRE to join Payments & Liquidity Technology (GPLT), supporting the International Payments team. This role sits at the intersection of engineering, service management, and reliability. You will be embedded early in the Payments Modernization lifecycle to ensure platforms are operable, resilient, observable, and supportable by design, not retrofitted after go-live. You will work closely with Application Engineering, Architecture and Service Operations teams to shape how new payment capabilities are built, tested, released, and stabilized at scale.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years Observability: Distributed tracing, metrics, logging, SLO tooling
• 4+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
• Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
• Demonstrated ability to productionize new platforms, not just support them
• Experience working with event-driven, distributed architectures
• Proven ability to partner with engineering teams while representing the production and operational lens
• Comfortable operating in early-stage, ambiguous transformation environments
• Strong communication skills, with the ability to explain technical risk to senior stakeholders

Job Expectations:

• L2 Support experience with strong ITIL process and strong troubleshooting skills

• Hands-on experience in automation using shell/pearl/Python and AI tools

• Strong knowledge on any of monitoring tools like ITRS Geneos, AppDynamics, Splunk

• Strong knowledge on Database, MQ and middleware technologies

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.