Customer Service Representative

Our client in the Pittsfield, Massachusetts area is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

The Customer Service Representative will be responsible for supporting customers by handling inquiries, resolving issues, and ensuring a positive service experience. The ideal candidate is organized, professional, and comfortable managing a high volume of interactions while maintaining accuracy and efficiency.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and/or chat
• Provide accurate information regarding products, services, account details, or order status
• Resolve customer concerns in a timely and professional manner
• Document customer interactions and update records in the system
• Process orders, returns, or service requests as needed
• Escalate complex issues to the appropriate department
• Maintain a high level of customer satisfaction and service quality
• Support additional administrative or service-related tasks as assigned

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1+ years of customer service, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and customer service or CRM systems
• Excellent problem-solving and multitasking abilities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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