Senior Credit and Collections Specialist

We are looking for an experienced Senior Credit and Collections Specialist to support receivables performance and customer account health for a Long-term Contract position based in Wisconsin. This role focuses on evaluating credit risk, driving effective collection strategies, and resolving deductions and payment issues with a high level of accuracy. The ideal candidate brings strong judgment, effective customer communication, and the ability to protect cash flow while maintaining productive business relationships.

Responsibilities:
• Assess customer creditworthiness by reviewing applications, financial records, trade feedback, payment patterns, and external credit data to support informed recommendations on limits and terms.
• Oversee account risk by monitoring exposure levels, delinquency trends, hold activity, and other indicators that may affect payment performance or financial risk.
• Lead collection efforts for assigned accounts by following up on outstanding balances, documenting commitments, managing disputes, and escalating unresolved items when necessary.
• Reconcile customer accounts and investigate payment variances such as unapplied cash, partial remittances, overpayments, credits, and invoice mismatches.
• Examine deductions, chargebacks, rebate claims, pricing discrepancies, freight issues, returns, and other debit memos to determine validity and financial impact.
• Collaborate with Sales, Finance, Customer Service, Logistics, Pricing, and Operations teams to resolve credit issues, remove shipment barriers when appropriate, and address root causes behind recurring deductions or disputes.
• Maintain complete and accurate account records, including credit documentation, tax certificates, correspondence notes, and supporting backup for audit and compliance purposes.
• Prepare reporting on receivables aging, collection progress, deduction status, disputed balances, and higher-risk accounts, while contributing to month-end close activities and reserve analysis.
• Recommend next-step actions for problem accounts, including revised payment terms, credit holds, payment arrangements, write-offs, third-party recovery, or legal review based on business needs and risk exposure.
• Identify inefficiencies affecting collections, dispute resolution, or account accuracy and propose practical improvements while serving as a senior resource to less experienced team members.

Qualifications:

• 5+ years of experience in credit, collections, or accounts receivable within a commercial business environment.
• Strong working knowledge of accounts receivable processes, commercial collections, cash application activity, aging analysis, and billing-related functions.
• Demonstrated ability to interpret financial information and evaluate customer risk using payment history, credit data, and supporting documentation.
• Experience handling deductions, short payments, chargebacks, account reconciliations, and dispute resolution with strong attention to detail.
• Effective written and verbal communication skills with the ability to manage customer relationships professionally while protecting company interests.
• Proficiency in preparing reports, tracking account performance, and prioritizing collection activities based on aging and risk trends.
• Ability to work cross-functionally with internal stakeholders to resolve issues, support timely shipments, and improve receivables outcomes.

Compensation

Based on experience

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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