Dispatch Coordinator

We are looking for a Dispatch Coordinator to support daily field operations in Madison, Wisconsin. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, can make sound decisions under pressure, and enjoys coordinating schedules, technicians, and customer updates throughout the day. You will play a central role in keeping service appointments on track, responding quickly to shifting priorities, and ensuring customers and field teams stay informed.

Responsibilities:
• Direct the daily service schedule by assigning work based on technician availability, travel efficiency, required expertise, and priority level.
• Oversee the live dispatch board throughout the day, adjusting appointments as conditions change to minimize delays and maximize productivity.
• Identify open time slots and help convert them into completed work by coordinating waitlisted requests, rescheduled visits, or same-day opportunities.
• Respond to urgent service needs by evaluating timing, reorganizing assignments, and communicating updates clearly to both customers and technicians.
• Maintain ongoing visibility into technician progress, location, and job status using dispatch software and direct outreach.
• Communicate emerging issues such as extended job times, material delays, or resource constraints so leadership can address customer expectations early.
• Arrange additional operational support when needed, including parts delivery, backup staffing, or extra field assistance.
• Provide customers with timely arrival updates, schedule changes, and status information while handling inquiries with professionalism.
• Keep service records, notes, and status details accurate within the system and assist with daily reporting related to schedule performance and completion results.

Qualifications:

• At least 2 years of experience in a fast-paced coordination, dispatch, logistics, or scheduling role.
• Strong ability to organize routes and schedules efficiently across a defined service area.
• Clear verbal and written communication skills for working with customers, field technicians, and internal teams.
• High attention to detail with the ability to manage multiple moving parts without losing accuracy.
• Comfortable making real-time decisions and adapting quickly when priorities shift during the day.
• High school diploma or equivalent.
• Experience with CRM or field service platforms such as ServiceTitan is preferred.
• Background in logistics, distribution, job scheduling, or service-based operations is preferred.

Compensation

$25.00-$30.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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