Customer Service Representative

We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented.

Responsibilities:
• Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status.
• Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment.
• Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support.
• Address service concerns and order-related issues promptly, working to resolve problems in a practical and customer-focused manner.
• Interpret customer specifications and explain product information in a way that helps customers make informed decisions.
• Coordinate with internal teams to monitor open requests and maintain consistent follow-through on customer commitments.
• Prepare and maintain order documentation with a high degree of accuracy using Microsoft Office and related systems.
• Support phone-based and email-based communication throughout the day while maintaining organized records and timely responses.

Qualifications:

• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to handle inbound and outbound communication professionally across phone and email channels.
• Experience with order entry, data entry, and maintaining accurate customer information.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Strong problem-solving skills with the ability to understand customer needs and recommend appropriate solutions.
• Comfortable working in a fully onsite, business-casual office environment in Brunswick, Ohio.
• Clear communication skills and the ability to manage multiple tasks in a fast-paced setting.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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