Application Support Engineer

We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach.

Responsibilities:
• Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue.
• Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production.
• Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution.
• Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams.
• Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents.
• Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems.
• Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.

Qualifications:

• Hands-on experience in application support within a production environment.
• Strong working knowledge of Microsoft Power Platform, especially Power Automate.
• Experience creating, maintaining, and troubleshooting workflow-based solutions.
• Exposure to Nintex is strongly preferred.
• Ability to manage a ticket queue and provide effective customer-facing technical support.
• Familiarity with SharePoint and Microsoft Teams is a plus.
• Understanding of enterprise technology environments, including tools such as Active Directory, Cisco technologies, Dell technologies, and computer hardware support.

Compensation

$55.41-$64.16 Hourly

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