Call Center Specialist

We are looking for a Call Center Specialist to support customers in a fast-paced banking contact center. This long-term contract position focuses on delivering accurate assistance with account-related inquiries, transaction support, and everyday banking service needs while maintaining a detail-oriented and customer-focused experience. The ideal candidate brings strong communication skills, attention to detail, and a background that aligns well with banking operations and collections-related support.

Responsibilities:
• Respond to inbound customer calls and provide clear guidance on account balances, activity, and general account information.
• Assist clients with payment processing, money movement requests, and other routine banking transactions in accordance with established procedures.
• Support customers with opening new accounts and explain available banking products and service options.
• Help customers request replacement or new cards and coordinate check orders with accuracy and efficiency.
• Address account questions promptly while ensuring each interaction meets service, compliance, and documentation standards.
• Handle collection-related inquiries effectively, including support tied to consumer or commercial account matters when applicable.
• Maintain accurate records of customer interactions, service requests, and transaction details within internal systems.
• Collaborate with team members and banking operations partners to resolve issues and ensure a smooth customer experience.

Qualifications:

• Previous experience working in a call center, customer service, or banking support environment.
• Banking industry experience preferred, with familiarity in daily banking services and transaction processing.
• Understanding of collection practices, including exposure to consumer, commercial, or billing collections.
• Ability to explain account details, payments, transfers, and related banking services clearly to customers.
• Strong verbal communication skills and an effective phone presence.
• High level of accuracy, organization, and attention to detail when handling account information.
• Comfortable navigating banking systems and electronic banking tools while managing multiple tasks.
• Ability to follow established procedures, protect confidential information, and deliver dependable service.

Compensation

$21.00-$21.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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