Medical Records Analyst

We are looking for a detail-oriented Customer Service Quality Analyst to support health insurance operations through thorough medical record review and quality validation. This Long-term Contract position is based in Eden Prairie, Minnesota, and offers the opportunity to contribute to coding accuracy, timely case handling, and strong operational performance within a collaborative team environment. The person in this role will help assess documentation, identify records that require additional review, and uphold quality standards while working efficiently in a remote setting.

Responsibilities:
• Conduct detailed evaluations of medical records to confirm documentation accuracy, validate coding-related determinations, and flag cases that need escalation for secondary review.
• Complete assigned work within daily production targets while maintaining a high standard of quality and consistency across each review.
• Safeguard protected health information by following HIPAA guidelines, company procedures, and data privacy expectations in all tasks.
• Use Microsoft Office and other Windows-based tools to manage daily assignments, move across multiple platforms, and adapt to new applications as needed.
• Take part in team meetings, required training sessions, and other learning activities to stay aligned with current standards and expectations.
• Apply established quality practices consistently and remain current on policy updates, workflow changes, and review guidelines.
• Support operational efficiency by helping address review queues and contributing to timely completion of backlog-related work.

Qualifications:

• High school diploma or equivalent required; an associate degree is preferred.
• At least 1 year of experience in quality assurance, preferably in a healthcare or regulated environment.
• Hands-on experience reviewing medical records and interpreting documentation for accuracy and completeness.
• Background working in a productivity-driven setting with the ability to manage deadlines and output expectations.
• Ability to learn multiple work types and accurately apply different levels of action within each process.
• Experience working effectively in a remote or virtual environment.
• Minimum of 2 years of intermediate proficiency with Windows-based systems and Microsoft Office applications, along with the ability to learn new software quickly.

Compensation

$19.00-$19.50 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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