Customer Service Representative

We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. This role involves providing exceptional customer service while managing order processing, data entry, and backend production tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth and stability within the organization.

Responsibilities:

• Welcome customers and visitors at the door and ensure their needs are promptly addressed.

• Maintain accurate records of incoming orders by logging them into a daily system and distributing job jackets to the appropriate team.

• Respond to customer inquiries about incoming orders within a minimum timeframe of 30 minutes.

• Organize and file job jackets systematically in the designated filing cabinets.

• Create production tickets, including box specifications, load tags, and additional copies required for production processes.

• Generate and manage sales orders, including adjusting or creating parts, entering sales information into the system, and printing delivery tickets.

• Track and log all completed backend tasks and sales orders to ensure proper documentation.

• Handle email correspondence, inbound and outbound calls, and scheduling appointments with customers.

• Utilize Microsoft Excel and Word for data entry and reporting purposes.

Qualifications:

• High school diploma or equivalent is required.

• At least one year of experience in data entry is preferred.

• Ability to type at a speed of 35 words per minute with accuracy.

• Proficiency in computer applications, including Microsoft Excel and Word.

• Strong organizational skills and attention to detail.

• Previous experience in customer service or call center environments is beneficial.

• Familiarity with Sage Business Works is a plus but not mandatory.

• Excellent communication skills and the ability to manage multiple tasks efficiently.

Compensation

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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