Service Tech - Level I

Purpose:

This job description outlines the responsibilities and duties of a Level 1 Technician, noting that additional reasonable tasks may be required to meet company goals. By signing, you confirm you can perform the duties, possess the skills, and meet the physical requirements listed.

Job Summary:

The Level 1 Technician maintains and monitors NetPlanner’s tech inventory, proactively ensures systems function within parameters, and provides customer support with timely, courteous responses to promote satisfaction.

Duties and Responsibilities:  

• Evaluates problems using documented procedures and tools  
• Communicates problem status to customers/management  
• Escalates unresolved issues, collaborating with project managers or vendors  
• Identifies recurring issues and suggests improvements  
• Documents resolution techniques and performs basic system administration  
• Maintains tech inventory and delivers professional customer service
• Essential Job Functions and Tasks:  
• Stand for up to 8 hours, bend, stoop, climb, and lift up to 50 lbs (with assistance over 50 lbs)  
• Reach overhead, read technical docs, and use tools with good hand-eye coordination  
• Strong organizational skills, punctuality, and ability to work under pressure  
• Basic accounting knowledge

Safety Responsibilities:  

• Follow safety rules, use equipment properly, report unsafe conditions, and confirm safe procedures with supervisors

Additional Requirements:  

• Adhere to company policies and performance standards

Reporting Relationships:  

• Reports to Level 2 or 3 Technician, collaborates with Operations, Sales, and vendors

Educational/Experience Requirements:  

• High school diploma or GED