Collections Specialist

We are looking for a Collections Specialist to support account recovery efforts for a Contract position based in Puyallup, Washington. This role focuses on managing consumer and commercial collections activities, maintaining positive customer interactions, and helping resolve outstanding balances in a timely manner. The ideal candidate is comfortable handling high-volume phone communication, processing payments, and working within utility billing environments while maintaining accuracy and professionalism.

Responsibilities:
• Contact consumer and commercial account holders by phone to address past-due balances and encourage timely resolution.
• Review delinquent accounts, determine appropriate collection steps, and follow established procedures to support recovery efforts.
• Accept and process customer payments, including credit card transactions, with close attention to accuracy and documentation.
• Handle inbound and outbound calls professionally, answering billing questions and discussing payment arrangements when appropriate.
• Maintain detailed account notes and update collection records to reflect customer conversations, commitments, and payment activity.
• Work with utility billing information to research account issues and help resolve outstanding charges efficiently.
• Apply collection practices in a manner that supports compliance requirements while preserving a respectful customer experience.

Qualifications:

• Experience supporting both commercial and consumer collections activities.
• Knowledge of credit and collections practices, including account follow-up and payment recovery procedures.
• Background working with billing collection processes and payment handling.
• Familiarity with utility billing environments; exposure to rural utility service settings is an advantage.
• Ability to manage a high volume of inbound and outbound phone calls with professionalism and clear communication.
• Experience collecting payments and processing credit card transactions accurately.
• Strong organizational skills with the ability to maintain complete and precise account documentation.

Compensation

$23.75-$27.50 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.