Customer Support Representative

We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team.

Responsibilities:

• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.

• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.

• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.

• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.

• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.

• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.

• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.

• Handle order entry and related service requests with attention to detail and a focus on accuracy.

Qualifications:

• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound and outbound calls professionally while maintaining a positive customer experience.
• Experience with data entry, order processing, or maintaining accurate customer records.
• Familiarity with CRM systems and confidence navigating computer-based customer support tools.
• Working knowledge of Microsoft Office, including Microsoft Excel.
• Strong verbal and written communication skills with the ability to explain information clearly.
• High level of organization, reliability, and attention to detail in a fast-paced office environment.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.