Customer Service Representative

We are looking for a Customer Service Representative to support a busy sales and client service operation in San Francisco, California. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping both customers and internal teams in a fast-moving environment. The role focuses on order coordination, customer updates, and day-to-day sales support, making it a strong fit for someone who can manage competing priorities while maintaining accuracy and professionalism.

Responsibilities:
• Prepare pricing information and quotations for the sales team, ensuring details are accurate and delivered in a timely manner.
• Track customer orders and vendor commitments closely to help maintain smooth fulfillment and availability.
• Provide clients with timely updates regarding order progress, delivery timing, and related service questions.
• Address order discrepancies and shipping concerns by coordinating with sales partners, vendors, and leadership to reach effective solutions.
• Enter and maintain order information within company systems with a strong focus on accuracy and completeness.
• Respond to inbound customer inquiries professionally and assist with outbound follow-up as needed to support service and sales activities.
• Prioritize multiple requests at once while keeping tasks organized and moving them through completion.
• Contribute to a team-oriented workplace by sharing responsibilities and adapting to changing workload demands.

Qualifications:

• Previous experience in customer service, call center support, retail, or a similar fast-paced client-facing setting.
• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Comfort using computer systems for order entry, tracking, and day-to-day administrative support.
• Excellent organizational skills and close attention to detail when handling quotes, orders, and follow-up tasks.
• Ability to manage several priorities at once, meet deadlines, and maintain quality in a dynamic environment.
• Positive, dependable, and service-focused approach to problem-solving and teamwork.
• Background or familiarity with textiles, interior design, or fine art is preferred.
• Experience handling inbound and outbound calls in a customer support capacity is a plus.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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