IT Support Technician

We are looking for an IT Support Technician to support day-to-day technical needs for a retail environment in Albuquerque, New Mexico.

This Long-term Contract position is ideal for someone who enjoys helping end users, solving common hardware and software issues, and keeping support requests organized from intake through resolution.

The role focuses on delivering responsive service, maintaining accurate records, and ensuring employees have reliable access to the tools and systems they need to work effectively.

Responsibilities:

• Manage the full lifecycle of support requests by logging issues, setting priority levels, documenting actions taken, and closing tickets once service is restored.

• Provide front-line assistance for Windows 10 and Windows 11, Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace technology.

• Diagnose and resolve routine problems affecting desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.

• Handle user account tasks such as password resets, basic access support, Active Directory updates, and employee onboarding or separation activities.

• Install approved applications, address standard software errors, and prepare workstations and devices for end-user deployment.

• Support basic wired and wireless connectivity troubleshooting, including VPN access, IP-related issues, and mapped drive or shared resource problems.

• Assess incoming incidents to determine urgency and business impact, resolve Tier 1 issues whenever possible, and route more advanced cases to higher support tiers with complete notes.

• Maintain IT inventory, organize the support workspace, and contribute to knowledge base content and technical documentation for recurring issue

Other duties as needed

Qualifications:

Interviews are currently being conducted, for consideration please apply:

• High school diploma or equivalent required.

• At least 1 year of help desk or IT support experience

• Working knowledge of Microsoft Windows environments, including Windows 10 and Windows 11.

• Familiarity with Microsoft 365, Outlook, and common end-user support practices.

• Basic understanding of computer hardware, network printers, and general troubleshooting methods.

• Experience supporting Active Directory account administration, including user and computer management, is preferred.

• Ability to communicate technical information clearly to non-technical users while providing timely follow-up and strong customer service.

Background and Drug test required prior to employment

Compensation

About Us

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