Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington-Fayette, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance strong account recovery efforts with a service-focused approach to customer interactions. The role centers on managing commercial receivables, resolving past-due balances, and helping maintain healthy client relationships through clear and effective communication.

Responsibilities:
• Manage a portfolio of commercial accounts and follow up on outstanding balances in a timely and consistent manner.
• Communicate with customers by phone and email to address delinquent invoices, discuss payment status, and secure payment commitments.
• Review account activity and aging reports to identify overdue receivables and prioritize collection efforts.
• Work collaboratively with internal teams to research billing questions, resolve disputes, and remove barriers to payment.
• Maintain accurate records of collection activity, customer conversations, and payment arrangements within company systems.
• Provide courteous customer support while applying consistent collection practices to protect cash flow and client relationships.
• Escalate complex or high-risk accounts when necessary and support next-step resolution efforts.
• Monitor promised payments and take appropriate follow-up action when commitments are not met.

Qualifications:

• Previous experience in collections, with a strong preference for commercial collections exposure.
• Ability to manage customer conversations with professionalism while confidently requesting payment.
• Background in accounts receivable follow-up, account reconciliation, or related credit and collections work.
• Strong customer service skills with the ability to handle sensitive payment discussions effectively.
• Comfortable reviewing account details, aging information, and payment history to support collection decisions.
• Clear written and verbal communication skills for interacting with customers and internal stakeholders.
• Strong organizational skills and the ability to manage multiple accounts and deadlines efficiently.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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